Refund and Return Policy
Unopened and unused merchandise is eligible for return within 30 days of purchase. We welcome you to initiate a return by sending an email to info@bottlini.com.
- Print the return label
- Carefully pack your item(s), in the original condition, and include your printed invoice
- Affix your shipping label to the package, making sure no other tracking labels are shown
Once your package is ready to be shipped, refer to the shipping carrier on the label:
- For UPS, drop it off at your nearest UPS location
- For USPS (U.S. Postal Service), give it to your local carrier or drop off at the nearest USPS location
Once your package is received and accepted, a refund will be credited based on our return practice guidelines. A restocking fee of $11.95 will be deducted from your return credit amount. Shipping fees are non-refundable. You will receive an email once the return is completed.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards, sale items, damaged or used items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bottlini.com
